Privacy Policy

Tamale Factory, Inc. Respects your privacy

We do not sell, rent, or loan any personally identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any personally identifiable information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

The Information We Collect and How We Use It

In order to provide you with excellent products and services, Tamale Factory, Inc. asks you for specific pieces of personal information when you register as a customer. We do not sell, rent, or loan any personally identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering.

Personal Account Information

Your name, delivery address, telephone number, e-mail address, and delivery instructions help Tamale Factory, Inc. to deliver your order on time and to the correct location. We always confirm by e-mail the items in your order and the delivery address.

Your user name and password let Tamale Factory, Inc. verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission. Guard this password as carefully as you would any other private information.

Tamale Factory, Inc. does not reveal your personal account information to any third party except to the financial institution that processes your credit card transaction, or if required by law. We may use the services of a third-party to assist us in delivering e-mail and mail communications to you.

Notification of Changes

Tamale Factory, Inc. may edit this privacy policy from time to time. When we make any substantial changes of users personally identifiable information, we will notify you by posting a prominent notice in our privacy policy or on our home page. Tamale Factory, Inc. will give you an opportunity to opt out at the time of registration.

Cookies

A cookie is a small file created by your Web browser to assign a unique identification to your computer. Tamale Factory, Inc. uses the cookie to track your clicks as you browse and shop at the Tamale Factory and easily move between pages on our site. The cookie also helps us greet you personally and keep track of the items in your shopping cart without taking extra time to re-verify your password on each page. We do not use cookies to retrieve personal information about you from your computer. To shop at the Tamale Factory, Inc., you should have the cookies option of your browser turned on. However, once you’ve finished shopping, you can delete cookies from your hard drive if you like.

IP Address

Tamale Factory, Inc. logs IP addresses for systems administration purposes. IP addresses are logged to track a user’s session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable.

Online Surveys and Contests

From time to time, Tamale Factory, Inc. may conduct online surveys that ask you for demographic data, like your zip code, age, or income level. Tamale Factory, Inc. may also contact you by telephone with the option to participate in other consumer research studies. Participation in any survey or other consumer research is always voluntary. Tamale Factory, Inc. aggregates the responses we receive before using the information to improve the product offerings and services we offer. We do not link your individual responses to your personal information at any time. Tamale Factory, Inc. may also offer contests that ask for some personal information, such as name and e-mail address, so that we can contact winners. All of these contests follow applicable federal and state laws. We will clearly post the rules and terms of each contest on the site.

Changing and Editing Your Information

You can make changes to your personal information or to your customer status by contacting the Tamale Factory, Inc. Customer Service Center. You can also review or change any of your personal information at any time in a password-protected area called My Account.

Customer Communications

We occasionally send mail and e-mail communications to our customers to let them know about new features, products, and special offers. You have the option whether or not to receive these e-mails by specifying your preference during registration, within My Account, or by contacting the Tamale Factory, Inc. Customer Service.